Returns & right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, inform us ([Company name] d.o.o., [Street, postal code, city], Serbia, [email protected]) by a clear statement (e.g. a letter or email). You may use the model withdrawal form below, but it is not obligatory.

Effects of withdrawal

We will reimburse all payments received from you, including standard delivery costs, without undue delay and not later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. [You bear the direct cost of returning the goods.]

Model withdrawal form

To [Company name] d.o.o., [Street, postal code, city], Serbia, [email protected]:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ___
Ordered on ___ / received on ___
Name of consumer(s): ___
Address of consumer(s): ___
Date: ___